FAQ
My Account
Payment
Browsing the Library
Narrating or Recording
Recording Process
Parent/Guardian
My Account
Q. I can’t remember which email address I used for signing into my account
There is no limit to login attempts when signing in. Try each of your email accounts if you have multiple addresses.
If you have made a purchase with us before, check your emails for your receipt. If you still cannot access your account, contact support here.
Q. I can’t remember my password to sign into my account
Enter your email address here to reset your password. Instructions will be emailed to you.
Q. Where can I change my password?
Click My Account, then My User Profile. Click Change Password at the bottom of the screen.
Q. Do you share my account information with third parties?
No. The information you share with us is never sold or shared with other companies.
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Payment
Q. I received a gift certificate, where do I go to redeem it?
Click here to redeem a gift code, coupon or certificate.
Q. My gift code doesn’t work.
The gift code consists of 8 characters (xxxxxxxx) or 12 characters (xxxx-xxxxxxxx). Codes must be entered as they appear as printed on your claim form. For example "302A-12345678" with no spaces and include the hyphen. Double check that you are entering the correct information. If you are still unable to use your gift code, contact customer support here.
Q. How do I change the credit card on file?
Click on My Account at the top of the page. Edit your information in My User Profile.
Q. Can I pay by a method other than credit card?
At this time, Ripple only accepts major credit card payments.
Q. My credit card number is not working
Click on My Account, then My User Profile to update your credit card number. When entering in a new number, do not include dashes or spaces.
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Browsing the Library
Q. What are the age levels?
The age levels refer to the intended audience, not the reading level. Use this as a guide for choosing a story appropriate for the child who will be listening to the recording. Often, for listening, children can understand a book more difficult for their age, grade or reading level.
Q. What is the estimated read time?
This will help you estimate the length of the story. It is only an approximation for how long it will take to read the eBook.
Q. Why is my search not working?
Double check the spelling of your search since our database does not recognize misspellings or typos. Avoid extraneous characters such as quote marks. Try both the author name as well as the title if you are searching for something specific. Use a single, generic word for the best success when browsing.
Q. Can I record a book that isn’t in your library?
Ripple has hundreds of eBooks to choose from and we are continually adding eBooks to our library. We are confident that you will find an eBook that is perfect for your child in our library by browsing in the categories or the search field. If you have a specific favorite that we do not currently have, click here to let us know about your suggestion.
Q. How do I preview the eBook pages before purchasing?
Click on the image of the book cover to view detailed information about a book. Click on the thumbnail images below to preview a few pages from the story.
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Narrating or Recording
Q. What are the steps involved in recording with Ripple?
We want you to find that creating a recording with Ripple is easy. Begin by browsing our library to choose a story to record. Click the orange Record This Story button to add the story to your shopping cart. Create an account, choose a child to record for, and record your story right on the website.
Q. How do I know if my computer has a microphone?
Before recording, Ripple will help you recognize if your microphone and speakers are on.
You can check your microphone preferences by going to your computer’s control panel. If your computer did not come equipped with a microphone, you may purchase one at a local electronic store or online.
Q. Why is the child I have already read to not listed as one of my children?
Your children are only listed on your account if the child is listening to their recordings from your computer. If you have sent the child a recording to listen to (e.g. at a parent's home), the child will appear on the parent or guardian’s account.
Q. How do I change who I want to narrate the story?
Click on My Recording List. Then click Send to Someone Else to Narrate next to the story.
Q. How long does it take to record a story?
When viewing the eBook in the library, an estimated read time is displayed depending on the length of the eBook. With Ripple, you may start a recording and finish it later. You do not have to read a book in one sitting.
Q. Do I need to download the Ripple Reader to make a recording?
No, you will not need to download anything to create a recording. You can do your recording following the steps through www.ripplereader.com. The Ripple Reader is a free application for the child to use to listen to your recording. A Parent or guardian can easily download this free application for the child.
Q. Will my recording ever expire?
No. The child you send your recording to can listen to it as many times as they want, and it will never expire.
Q. Will my book ever expire from being able to record?
Once you have purchased a book you may take as long as you would like to finish recording the story. It will never expire from your reading list.
Q. What does “My Own Child” and “Someone Else’s Child” mean?
“My Own Child” implies that the child is in your household and will use your computer for listening to the recordings.
“Someone Else’s Child” implies that the child lives outside of your household and will be listening to the recordings on a different computer.
Q. How do I know the recording has been sent?
Follow the steps to finish and send your recording until you get to the Recording Session Summary page. This is your confirmation that the story has been sent successfully. You will also receive an email confirmation.
Q. Will I know when the child receives my recording?
Please follow up with the parent or guardian and tell them you have have purchased, recorded and sent a story to their computer for the child. The parent needs to install (download) the free Ripple Reader application so that the child can listen to the story you sent. Also, the parent or guardian will receive an email with instructions once you send the recording.
Q. What is your return/refund policy?
If you are experiencing any difficulties with the recording process, stop and contact customer support here.
Q. How Do I contact Customer Service?
Please visit our support page here.
Q. Where can I buy a physical copy of the book?
After you have finished recording a story, a link will be given for your purchasing convenience.
Click here to locate a bookstore near you.
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Recording Process
Q. How do I begin recording?
Click on the green record button to record the text on the page that is displayed. Press the red stop button when you are done reading. The recorder will automatically go to the next page when you are ready.
Q. How long can I record per page?
2 minutes and 30 seconds per page is the length of the recording. Therefore, when looking at a 2 page spread you will have 5 minutes.
Q. How do I record pages out of order?
Click on the thumbnail page images below to skip to whichever page you wish to record.
Q. The recorder is skipping pages, for example, the copyright page
To make the recording process simpler, the recorder will skip pages automatically that are not intended to be read aloud. If you would like to read them, click on the thumbnail images below to record the page.
Q. How do I know my recording sounds ok?
After each page is recorded, you will have the option to listen to a playback of the recording to make sure it sounds great. Also, at the end of the story you will be given another chance to hear the whole recording again. At any point, you may re-record a page if you wish.
Q. What are some tips for making sure my recording is going to be good?
Watch our tutorial here.
Q. The pages did not load completely in my recorder
Try hitting the refresh page on your browser before recording.
If the issue persists, contact customer support here.
Q. How do I undo the pause?
Click on the record button.
Q. How do I finish my recording later?
During the recording process, click on the red button near the top entitled Stop & Save this Story. When you are ready to return to Ripple, click My Recording List to find your story.
Q. How Do I contact Customer Service?
Visit our support page here.
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Parent/Guardian
Q. I received an email that someone has recorded a story for my child. What do I need to do?
Follow the instructions in the email.
You will need to approve the narrator of the story, Then download the Ripple Reader.
Q. With using the Ripple Reader, will my child be accessing the Internet?
No. A child listens to their recorded stories through their Ripple Reader application. This helps safeguard your child from unnecessary Internet access.
Q. How do I block someone from sending a story?
Click on My Account, then Manage Narrators. Uncheck the box next to the narrator you do not wish to approve.
Q. My child has received a second recording. Do I need to download the Ripple Reader again?
No. Go to the Ripple Reader application and the new story should appear for the child.
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